RECOVERLOST REVENUEAUTONOMOUSLY

Getting started is easy! Our streamlined onboarding process guides you through everything step-by-step. Simply provide your business information, connect your phone numbers, and configure your preferences. The portal is designed for ease of use - you can complete onboarding in just a few minutes. Everything is straightforward and intuitive.

You'll need basic business information: your business name, contact details, phone numbers to connect, your services/products, pricing, and business hours. The portal makes it easy - you can save your progress and complete it at your own pace. Most users find they have everything they need right at hand.

Setup is quick and easy thanks to our user-friendly portal. Most users complete onboarding in just a few minutes. Phone number provisioning typically happens within 24 hours. Once your numbers are active, your AI agents are ready to handle calls immediately. The entire process is designed to be as simple and straightforward as possible.

Yes! You can update your services, pricing, business hours, and AI agent settings at any time through your dashboard. Changes take effect immediately for new calls and conversations.

We offer three plans: Local Hero ($149/month + $499 setup), Growth Engine ($249/month + $499 setup), and Market Leader ($499/month + $299 setup). All plans include a generous trial period - you're free until the 15th of the next month, then billed on the 15th. Billing is monthly, and all plans include a money-back guarantee until the end of your first billed month (before your second bill).

Your trial period always extends until the 15th of the next month, regardless of when you sign up. This is one of the most generous trial periods of any B2B service - you get the full remainder of the current month plus the first half of the next month free. Your first billing occurs on the 15th, which marks the beginning of your first billing cycle.

Yes, but only for a limited time! We offer tier-based discounts for early adopters: BETA (highest discount), FOUNDER, EARLY_ADOPTER, and PUBLIC (standard pricing). When you sign up, you're automatically assigned to the current active tier based on sign-up time. The earlier you sign up, the better your tier and discount. Once a tier's seats are full, it becomes inactive and the next tier activates. Once we reach PUBLIC tier, it's standard pricing. This is a limited offer - no additional discount tiers will ever be created. We also offer better rates for ultra-high volume customers.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle. Contact support or use your customer portal to make changes.

We accept all major credit cards through Stripe. Payment is processed securely and automatically on your billing date. You can update your payment method anytime through the customer portal.

We offer a money-back guarantee until the end of your first billed month (before your second bill). If you're not satisfied during your first billing cycle, contact support for a full refund. After your first billing cycle, refunds are handled on a case-by-case basis.

Brightmark responds within 45 seconds of a missed call. This timing ensures we reply while the lead is still hot, but with enough delay to feel natural and human-like. Immediate responses can feel robotic - our carefully timed delay adds a human touch that makes conversations feel more authentic.

The system engages a "persistence loop". If no response is received to the initial SMS within 5 minutes, a secondary nudge is deployed. If silence continues, the lead is flagged for manual review in your dashboard with full conversation context.

Absolutely! You can connect unlimited phone numbers to your Brightmark account. Each line gets its own AI agent instance, allowing for distinct logic flows per department or location. There's no limit to how many lines you can add.

Our system uses a "Managed Logic" model. You define the business constraints (pricing, hours, services), and we engineer the prompt architecture to guarantee performant outcomes. This prevents hallucination and ensures SLA compliance. You can also provide custom scripts for specific scenarios.

Brightmark can handle after-hours booking by collecting the customer's information and preferred callback time, then notifying you via text/email. You can review and confirm bookings at your convenience. The system respects your business hours configuration.

Brightmark automatically syncs with HubSpot bidirectionally. When you complete onboarding or make changes, your contact and company records are created/updated in HubSpot. Deal creation happens automatically upon payment. Changes in HubSpot (like discount tiers) also sync back to your Brightmark account.

We sync: contact information (name, email, phone), company details, discount tiers, onboarding data, deal information (plan tier, MRR, trial dates, billing dates), and custom properties. The sync is automatic and bidirectional - changes in either system propagate to the other.

Stripe handles all payment processing. When you complete checkout, Stripe webhooks automatically create your user account, organization, and subscription in Brightmark. Payment events (success, failure, renewal) are tracked and synced to HubSpot deals. You can manage billing through Stripe's customer portal.

Currently supported: HubSpot (CRM), Stripe (payments), Twilio (SMS/voice), and Pinecone (semantic memory). We're continuously adding new integrations. Contact support if you need a specific integration - we can often add it quickly.

Yes! You can use natural language commands like "customer Joe Smith signing up for basic package, effective this friday, email is [email protected], please send onboarding email". The system parses your command and executes the appropriate actions automatically.

Brightmark is a cloud-based SaaS platform - no software installation required. You just need a modern web browser (Chrome, Firefox, Safari, Edge) and an internet connection. The system works on desktop, tablet, and mobile devices.

Brightmark is built on enterprise-grade infrastructure with 99.9% uptime SLA. We use redundant systems, automated failover, and 24/7 monitoring. All data is encrypted in transit and at rest, and we maintain SOC 2 compliance.

In the rare event of downtime, we have automated failover systems. Calls are queued and processed once service is restored. You'll receive notifications of any service interruptions, and we maintain detailed status pages for transparency.

All data is encrypted using industry-standard TLS encryption in transit and AES-256 encryption at rest. We follow SOC 2 Type II compliance standards, maintain regular security audits, and never share your data with third parties except as required for service delivery.

Yes, you can export your data at any time through the dashboard. We support exports in JSON, CSV, and Excel formats. All exports include conversation history, contact information, and account settings.

Yes! Account transfers are supported. The current owner initiates the transfer, provides the new owner's email, and the system handles the transition. There may be a commission fee for transfers depending on your plan. The new owner receives all data, settings, and integrations.

Team management is available on Growth and Scale plans. Organization owners can invite team members via email. Each member gets appropriate permissions based on their role (admin, member, viewer). All team activity is logged for security.

You can cancel anytime through your dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle. You'll retain access until then, and can export all your data before cancellation. After cancellation, data is retained for 30 days before permanent deletion.

Yes, you can update your email address in your account settings. The change syncs automatically to HubSpot and other integrated systems. You'll need to verify the new email address for security purposes.

Our onboarding process is designed to be simple and straightforward. The portal guides you through: providing your business information, connecting phone numbers, configuring your services and pricing, and setting your preferences. Everything is intuitive and easy to use - you can complete it in just a few minutes. You can save your progress and finish at your own pace if needed.

AI agent configuration happens during onboarding. You provide: your services/products, pricing information, business hours, booking preferences, and any custom scripts. The system uses this information to train your agents. You can update configuration anytime through the dashboard.

Phone number provisioning typically takes 24-48 hours after onboarding completion and payment. You'll receive email notifications when numbers are ready. Once active, your AI agents can immediately start handling calls and texts.

Yes! You can test your AI agents through the dashboard before connecting your live phone numbers. Test mode allows you to simulate calls and conversations to verify your configuration. Once satisfied, you can activate your numbers.